Frequently Asked Questions
We appreciate that you may have questions about a quick, direct property sale, especially
as many of you will have only ever sold a house on the open market with an estate agent.
Below are some of the questions that people often ask us. Don't forget you can always
pick up the phone and call us on 0800 328 8239 (24-hour freephone). We'll be happy
to answer any other questions you may have.
How long does a sale take?
If speed is important we can usually exchange within 7 to 10 days, or even less
if you need. We have also helped many people within hours of facing repossession
or eviction. We always work closely with you throughout the sales process, keep
you up to date with what's happening, and recommend solicitors who we know will
act quickly too.
If you wish, we are happy to exchange contracts to give you the security of a legally
binding sale, and then arrange the sales completion to coincide with your house
move or new purchase (although this is usually a maximum of 6 months, we can also
come to a longer-term agreement).
If you don't want to move out of your home we can also find solutions which will
allow you to rent-back and eventually buy back your property, so you can remain
settled where you are.
I am in arrears with mortgage payments - can you still help me?
Yes, we usually can, as long as you have some equity in the property.
We'll assess if a quick property sale is best for you or whether short-term equity
could enable you to sell at an open-market price. We can also offer you the opportunity
to stay on as tenants through our rent-back scheme, or "Rent to Buy" scheme, which
means you can buy the house back from us at a fair price (agreed in advance).
We've also helped many people facing repossession, who have been within hours of
being evicted, so contact us now, it is never too late.
How quickly do I have to leave the property?
We fit in with your circumstances. We can allow you to stay in the property for
a maximum of 6 months (sometimes longer by prior arrangement). We also offer rent-
back plans at market rates, and "Rent to buy" schemes so you can buy your house
back at a pre-agreed price when your situation improves.
What will it cost me?
There are no hidden fees with our service - no extra estate agency, legal or valuation
costs.
If your property is already for sale with an estate agent, you may have to pay them
a fee, but you won't have to pay us anything. Unlike some companies who charge for
a survey before they will even make you an offer, we'll give you a valuation without
cost or obligation. We'll also pay your legal fees (up to _500) for your own solicitor
or one recommended by us.
What sort of properties do you buy?
We buy all types of residential property, mainly houses and flats.
Do you buy property in any condition?
Yes. Many of the properties we buy are in need of some improvement, which is why
they are often harder to sell through estate agents.
Do you buy properties in all areas?
Yes. We are a national company and buy properties throughout England, Scotland,
Wales and Northern Ireland.
How do your prices compare to those I'd get from an estate agent?
It depends on a number of factors, including the type and location of the property.
We usually pay between 75% and 90% of the open-market value (the price you agree
with a vendor within 6 weeks if selling the property through an estate agent).
You're more likely to achieve a higher price on the open market but there are no
guarantees of a quick sale, plus you'll still have to pay additional costs such
as estate agency fees. We also help you to find a solution beyond the property sale
- whether it be rent-back schemes or a quick release of funds for your next property.
Do you buy investment properties?
Yes. We're happy to buy a property that you have bought to let. We offer flexible
financing solutions that work for you. This may enable you to achieve more for your
investment than you would get with a straightforward open-market sale.
Do you buy properties with tenants in situ?
Yes. We're happy to give you a quick property sale with tenants in place, even non-paying
tenants.
How long do I have to decide whether to accept your offer?
Our offer is valid for 28 days. You may still be able to proceed when this date
has passed, although we might have to reassess your situation and update our offer.
How can I find out if you can help me?
See our How we can help page,
contact us online, or call us on 0800 328 8239 (24 hour freephone number)
- one of our local buyers will get back to you within 24 hours.
Contact made on day one and listened to problems about my illness and the financial situation. Came up with the solution and took a big weight from us both. Even took into account work that had been started but had to be halted due to my health problems. I hope to have a good landlord and tenant arrangement while my health holds on. Best wishes and a big thank you.
Mr & Mrs H, Weymouth
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